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Make your employees really thankful...
Choose an ECM vendor that provides
top quality support
It's Thanksgiving time. Most of
us take time to be grateful for the usual things - family,
friends, having a job in this tough economy -
hopefully the list goes on and on for you.
But how can you help your employees and colleagues
to be thankful in your office year round? Set them up with
an enterprise content management (ECM) system to make their working lives easier.
If you want to provide your employees with
the best ECM system, you'll need to choose one
that not only includes the right features and
functionality, but also comes with a
high-quality support team. Take a look at the
Manager's Checklist: Get the Support You Need
to Succeed with ECM for some advice
about choosing an ECM vendor with
strong technical support. The checklist
includes some obvious considerations, as
well as some points that you may not have
thought about...including:
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Ask for references from clients whose organizational size and needs are similar to yours. What percentage of their
customers have they retained for longer than
three years? Five years? Ten?
-
Ask the vendor about support procedures, and
ask their references the same question. How do
the answers compare?
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What types of support are available? Online?
Telephone? Customer forums? Mentoring
relationships?
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Does the vendor offer live, personal support?
Will your organization be provided with a
dedicated support representative - one that
saves you time by understanding your
organization and its goals?
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Is 24/7 support available? How do office
hours and differences in time zones affect
the quality of support?
The bottom line:
Make sure your staff will be truly thankful for the
investment you make in your ECM system. Take
the time to research the quality of support
that your chosen vendor offers. Because, regardless of your level of technical expertise,
your staff will probably need to rely on the
ECM vendor support team at some point in time.
Now is the time to ensure that it’s a good fit.
Talk with us:
We're committed to providing each of our
customers with the kind of support they need.
Contact us or talk with our customers to
learn about our support team’s stellar
reputation.
Know of someone who might be thankful for
receiving these "Take Five" emails? Please
forward a copy and tell them to
subscribe here. Or, check out all of our
past issues in the
"Take Five" archive.
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