Customer Service | DocFinity - Optical Image Technology | DocFinity - Optical Image Technology

Customer Service

Yeah. We Do That.

ECM and Customer Service


DocFinity gives service personnel immediate access to current, accurate information about customers and transactions. By replacing paper with digital data — and by storing everything in a centralized repository — service people have instant access to whatever they need: files, documents, correspondence, requests, responses, and more. And by automating repetitive tasks, they can provide better service faster, decrease waiting, increase customer retention, and dramatically improve efficiency and productivity. Far more than a simple document management system, DocFinity enables you to realize these benefits by:

  • Electronically accessing customer files and histories for immediate processing;
  • Routing customer inquiries into an automated workflow;
  • Automatically forwarding open service tickets or customer requests to appropriate departments;
  • Providing consistent, accurate answers in person, or via email, call center, voice mail, or the Web;
  • Reducing paperwork and eliminating the risk of lost files;
  • Guaranteeing the security of sensitive information;
  • Integrating online with accounting, human services, and other departments;
  • Decreasing wait times and saving money with faster, more efficient processing of customer inquiries.

Business challenges rarely get as succinct as this: increase service levels and reduce cost. Business challenges rarely get as easy to resolve as this: DocFinity.

For more information or to schedule a demonstration, please Contact DocFinity now.