Credit Unions and Document Management: Improving Member Service One Process at a Time
Credit unions are constantly looking for ways to enhance member services and reduce cycle times while also saving money. Regardless of its size, with DocFinity, your credit union can use imaging and other technologies to eliminate most of the paper associated with loan and account applications. You can streamline the approval process by automatically routing information to decision-makers. DocFinity will even allow you to implement Web banking to free up your customer service staff and add convenience to your members’ banking experience.
The DocFinity suite allows you to store client records in an electronic database, eliminating the need for bulky filing cabinets and the time it takes to locate specific documents in those cabinets. With complete indexing and retrieval capabilities, losing or misfiling a document is virtually impossible. You can electronically store and retrieve with ease any scanned documents, computer-generated files, emails, faxes, applications—practically any type of electronic file. Of course, there’s a lot more functionality in the DocFinity suite. You can implement:
- Online applications
- Electronic routing
- Web access to information
- Integration with line-of-business applications and existing credit union software
- Check 21/ Electronic Processing
- ACH credit/debit transfers
- Improved back-office operations
By implementing DocFinity’s XML FormFLOW™, your credit union can have members easily and securely apply online for loans, lines of credit, and accounts. XML FormFLOW is an easy-to-use application that allows you to design online forms. The information submitted via the online form can then automatically be routed to the proper employees within your organization for processing. By combining the functionality of XML FormFLOW with the power of Workflow, your credit union can reap the benefits of improved accuracy while transforming processes that used to take days down to hours.
For additional information regarding DocFinity credit union document management software, please contact us.
