DocFinity and Customer Services
In order for businesses to remain competitive, customer service departments must exceed customer expectations while decreasing costs. To provide the best service possible, customer service representatives require immediate access to relevant, accurate, up-to-date information about customers and transactions. Using a paper-based system, representatives can be overwhelmed with massive amounts of paper and delays in addressing customer needs.
With DocFinity® software, you can stay abreast of your customers’ needs by converting their files, correspondence and requests to electronic, Web-based applications. Centralizing documents and images makes them instantly accessible to everyone who needs them. And by automating repetitive tasks, you can dramatically increase efficiency and productivity.
With DocFinity, customer information can be accessed with the click of a mouse. DocFinity provides support for calls, emails, Web self-service, fax, and voice mail, with complete issue and data integration. DocFinity Workflow can automate appropriate follow-ups to customer inquiries. Faster, personalized service with DocFinity automation leads to significant savings through decreased waiting time and increased customer retention.
DocFinity’s Customer Service Solution can help you:
- Electronically access customer files and histories for immediate processing;
- Route customer inquiries requiring action into an automated workflow;
- Automatically forward open service tickets or customer requests to appropriate departments;
- Provide consistent, accurate answers in person or via email, call center, voice mail, or the Web.
DocFinity software can help your Customer Service office to:
- Reduce paperwork and eliminate lost and misplaced files;
- Guarantee security of sensitive information;
- Integrate enterprise-wide with your organization’s accounting, human services, and other departments;
- Decrease waiting times and save money with faster, more efficient processing of customer inquiries.
For additional information regarding DocFinity solutions for customer service, please contact us at info@docfinity.com.
