Collaborating with Adjusters
Adjusters play a vital role in the settlement process, acting like detectives in the process of evaluating each claim’s validity as well as potential fraud. Easy and secure access to accurate data is critical for adjusters and insurers in order to facilitate quick and fair decisions. When determining the extent of an insurance company’s liability on property, casualty, or personal loss or damages, adjusters constantly chase important details. The amount of data can be daunting, from correspondence and interviews with medical specialists, agents, witnesses, and claimants to financial and other information that support contested claims in court.
An electronic document management system simplifies data gathering and analysis and facilitates quick and accurate decision making, relieving customer stress and delivering needed funds with quicker claim approval, as well as identifying fraudulent claims more quickly. Images, forms, correspondence, emails, photos, voice files, and other information is stored digitally and indexed for easy and instant retrieval over the Web from any location, any time it is needed. Online forms enable adjusters to provide instant information from site reviews to insurers and other parties, making it available for immediate review. Digital workflow enables insurers and adjusters to push documents and tasks forward for review, approval, denial, or signatures, dramatically accelerating the turnaround time for settlement. Damages that could worsen and cost the insurer more through the passage of time can be addressed swiftly, minimizing unnecessary payments and helping insurers make prompt payments to deserving clients.
With DocFinity, your business-critical information is at your fingertips. Since 1986, we have helped insurers and adjusters to make decisions with confidence and without delay.
If you are looking for a way to gain efficiency and deliver better and faster service to your customers and staff, contact us or email us at info@docfinity.com. We can help.
