Document Management for Insurers
In today’s competitive marketplace, customers expect fast service and reliable information the instant they request it. Productivity and service can be brought to a standstill by inefficient access to documents; lost, misplaced, and duplicated files; time-consuming searches for auditors; and overwhelming volumes of information that are difficult to access and prioritize. Web-based electronic document management (EDM) provides real-time, secure access to policies, claims, client data, and the status of items ‘in process’, keeping you and your customers informed every step of the way.
EDM solutions help organizations to:
- avoid redundancy of data stored in diverse systems,
- minimize errors from manual data entry,
- maximize productivity and speed, and
- increase services and satisfaction for the insured.
Document Management is a launching pad for efficient workflow, automatically pushing and pulling data from policy administration systems, underwriting and claims software, legacy systems, emails, faxes, and more to the right people for action at the right time. Tasks are propelled forward by business rules, removing wait times for information and decisions. Authorized staff and agents gain an instant overview of every transaction relating to prior, current, and future insured.
Data can be captured electronically at the time of application, enabling simple policies and claims to be processed in real time, and more complex policies and claims to be pushed forward for approvals, signatures, and other required actions much more quickly. Payment history, other policy data, prior claims, risk assessment, and other information can be pulled for an immediate analysis and review, and items such as damaged property photos can be added into the system from the site location in real time, enabling ready access and faster decisions. Custom letters can be issued, or calls made, based on specific data as it enters the system. In short, your pre-established business rules drive information and decisions forward, ensuring quicker and smarter decisions and better service.
Click here if you would like to learn more about our insurance document management software solution and how it can help you.
Why DocFinity®?
DocFinity solutions help life, health, property & casualty, and other insurers to work faster and smarter. Users have significantly improved and streamlined business processes for optimum efficiency, and some have received national awards for their innovations and success. DocFinity’s out-of-the-box product is a robust solution, with the flexibility and capability of deep integration with your insurance applications and customization to fit your unique needs. Our professional services team works closely with underwriting, claims, HR, accounting, and others in project planning, workflow design, business continuity planning, and other services when they are needed. Our goal is to ensure that every customer’s ideals are met, if not exceeded, and we work very hard to make sure this happens.
Document management, imaging, and workflow help insurers to increase competitive standing and offer better service while saving time and money. Since 1986, we have helped large and small insurers succeed. What are you waiting for?
Click here to visit our products page. For more information about Optical Image Technology’s DocFinity products, contact us.
