DocFinity and the Policy Servicing Solution

In the competitive realm of insurance processing, it is imperative to have well-organized policy servicing procedures in place. Streamlining procedures surrounding policy issue, agency support, loan processing, billing, claims processing, underwriting support, and other operations ultimately leads to better customer service and retention, as well as to increased revenues. With a paper-based system, these processes are anything but efficient. Processing is time consuming and paper intensive, and files are often lost or misplaced.

Optical Image Technology’s (OIT) DocFinity suite of document management software works to improve your competitive standing and streamlines policy servicing procedures. DocFinity helps insurers transition from cumbersome folders and filing cabinets to the efficiency and ease of electronic recordkeeping and processing.

With DocFinity, policy changes and updates can be made with the click of a mouse. Policies and supporting documentation can be immediately accessed from any Web browser. Documents can be launched into a workflow for signatures, approvals, improved communications, or further processing. Processing that takes weeks to months under a paper-based system can be reduced to days with DocFinity automation.

The DocFinity Policy Servicing Solution consists of three parts, which you can build upon as you grow.

The DocFinity Core:

• enables electronic capture and management of documents, pre-printed forms, e-mails, faxes, and images;
• facilitates updates of personal information by electronic transmissions, faxes, phone calls, and paper submissions.

DocFinity Workflow:

• automates case assignment, tracks files, and electronically alerts agents or other company personnel to cross-selling opportunities;
• can automatically update 3rd Party databases and/or applications with metadata entered on forms.

DocFinity XML FormFLOW:

• eliminates aggravation associated with copying, storing, and processing paper proposals, worksheets, applications, policies, and other forms;
• integrates seamlessly with OIT’s DocFinity Workflow to implement paperless insurance processes by creating, indexing, storing and routing forms.

For additional information regarding DocFinity solutions for policy servicing, please contact us at info@docfinity.com.