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What is Document Management Software?
Document management software - a major component of enterprise content management (ECM) - enables organizations to electronically capture, store, index, and retrieve documents such online forms, word documents, excel photos, email, voicemail, faxes, and even paper files.
With DocFinity, underwriting applications, claims forms, risk assessments, financial information, supporting documentation, correspondence, and other documents can be accessed securely from any Internet browser. Electronic document management also serves as the launching pad for automation of business processes such as underwriting, reinsurance, claims, billing, contract management, and other routine procedures. DocFinity also enables:
- Advanced, intelligent search. This allows you to locate relevant data within documents that may be useful to expedite business processes or for e-discovery.
- Self service options, which improve turnaround for policyholders and allow you to repurpose higher-level staff from chasing information to doing the type of work for which they were hired.
- Automation of archival, retention, and disposition schedules to address your records management and disaster recovery requirements.
- Seamless integration with existing legacy systems as well as underwriting, claims, policy administration, accounting, and HR applications. This helps insurers leverage the data and systems they already have and avoid costly redundancy.
- Security and audit trails, which help address compliance requirements and demonstrate accountability.
Document management software improves access to and management of information, which improves your processing turnaround significantly. It enables employees to process more policies and claims in the same number of hours, and to dedicate more time to serving policyholders.
Contact us if you would like to discuss concrete ways in which document management software can improve your business challenges.