Quotes about Optical Image Technology, DocFinity® Products, and Services
Why did our current customers choose OIT? Why have they remained loyal customers? How have they benefited from our products and services? Here are some of the reasons, stated in the words of those who know our company well and use our products and services.
Service
Benefits/Results
Product
Scalability
Integration/Implementation
Contact us for additional information regarding the DocFinity Document Management Solution.
Service
“OIT was a perfect fit for us because of the capability and technical reliability of the DocFinity product. The company stands behind their products and is highly responsive.”
~ Chuck Zettler, Palm Beach State College
"We can independently handle start-up projects, but we like to consult with Optical Image Technology because they have a wide range of experience, and we have learned that is very valuable."
~ Anne Castro, BlueCross BlueShield of South Carolina
“For more than ten years, the OIT staff has worked diligently to understand our institution's requirements and deliver the solutions we need. They are an important partner in our success.”
~ Shelley Butler, The Pennsylvania State University
"OIT customer service is outstanding. The support team has consistently done a fantastic job of giving attention to our issues and resolving them. We look forward to continuing to improve our services so we can help more clients to succeed."
~ Jim Leichliter, Woodrow Wilson Rehabilitation Center
"The true value of OIT is that when you purchase their products you get a partner who truly wants to see your company succeed and whose staff works with you to make sure that you do."
~ Phil Nielsen, Kinecta Federal Credit Union
Benefits/Results
“Optical Image Technology understands well that technology only has value when it solves business problems, and it has crafted its DocFinity line of offerings accordingly. Organizations seeking effective solutions thus would do well to stop here when exploring their options.”
~ Steve Weissman, Senior Analyst, Art Plus Technology
"With the growing importance of having a thorough disaster recovery and business continuity plan, the implementation of DocFinity has assured Esurance that claims documents can be retrieved in a very short period of time should an office be involved in a disaster scenario."
~ Mark Hofmann, Esurance
"With DocFinity Imaging and Workflow, we streamlined our 30-day medical claim review process into 3 days!"
~ Gary Smith, Michigan Millers Mutual Insurance Company
"Our staff loves the new system. DocFinity made their lives easier. They adapted very quickly. We wanted something easy to use, and OIT delivered it. There was minimal training and overwhelming acceptance."
~ Chuck Zettler, Palm Beach State College
"It’s a must that we keep up with technology. The DocFinity imaging system has brought us to the position that we want to maintain in the insurance industry. We are extremely satisfied with DocFinity."
~ Art Meadows, Panhandle Farmers Mutual Insurance Company
“DocFinity gave us immediate access to mission-critical data, improved customer service, and gave our customers an on-campus solution with strong off-campus support.”
~ Steve Mullins, The Ohio State University
Product
"The ability to electronically file and quickly retrieve an electronic document has allowed us to be more efficient and to better serve our customers and vendors. It has helped us to do a better job internally because we are not fighting that paper battle all of the time."
~ Rubette Hebert, Bayou Pathology
“It's a more modern, point-and-click type of system; it's just really intuitive. People get in and easily access information. We took everyone through a half-hour training course and everybody said, 'okay, we can use this'.”
~ John Butler, Wells' Dairy, Inc.
“Regardless of the type of file created or received, the Esurance Claims organization has been able to successfully store and quickly retrieve electronic documents in DocFinity's web repository.”
~ Mark Hofmann, Esurance
"We can do anything we want to do, anything we can dream up, we can do."
~ Diane Schaap, Truliant Federal Credit Union
"DocFinity has made our auditing process so much easier."
~ Steve Berman, Anesthesia Business Consultants
Scalability
"DocFinity was chosen because of its flexibility and modularity. The ability to take certain pieces of a system and then add other modules or capabilities down the road, as growth or other factors indicated, was key."
~ Mark Hofmann, Esurance
"DocFinity's modular suite lets companies like ours start small and work gradually toward a comprehensive enterprise solution. It helps us to grow, and is flexible enough to grow and change with us."
~ Dan DeArment, Friends Cove Mutual Insurance Company
"Our leveraging of the OIT solution and our image repository is just beginning. When the project spans the enterprise, there will be no paper-initiated workflows in our organization. When you eliminate passing the paper, you realize significant quality and cost improvement."
~ Anne Castro, BlueCross BlueShield of South Carolina
"We've been able to take the State of Pennsylvania from one site to many, many sites, as a result of our close relationship with OIT and their willingness to help us expand upon a basically very small beginning to statewide systems."
~ Perry Kurlander, CDMS
"By moving to DocFinity, BlueCross BlueShield of South Carolina has been able to achieve greater flexibility, including the ability to effortlessly distribute work across geographically dispersed facilities."
~ Dan Hoover, BlueCross BlueShield of South Carolina
Integration/Implementation
"We valued OIT's willingness to work with other vendors to ensure successful third-party integration. This made a huge difference in our ability to implement quickly and successfully."
~ Dan DeArment, Friends Cove Mutual Insurance Company
Discussing his company's review of several EDM vendors, Eric Schmader, CFO and Treasurer of Farmers Mutual Fire Insurance Company of Marble, Pennsylvania, states, "One was a mainstay in the industry; they were fairly pricey. If you bought their product you had to adopt to their processes, rather than them working with you. DocFinity already had the interface created with our policy management system, and they were also willing to learn our business and how we operate. It's been good for us and for our clients." (Read the complete article by Digital Publishing Solutions at www.dpsmagazine.com/content/ContentCT.asp?P=489)"
~ Eric Schmader, Farmers Mutual Fire Insurance Company of Marble
"The integration happened very quickly, we basically took it right out of the box."
~ Mark Weaver, The Pennsylvania State University
“OIT’s professional services team really listened to our needs, and worked so well that we had no implementation problems. It was a smooth implementation.”
~ Chuck Zettler, Palm Beach State College