Quotes about Optical Image Technology, DocFinity® Products, and Services
Why did our current customers choose OIT? Why have they remained loyal customers? How have they benefited from our products and services? Here are some of the reasons, stated in the words of those who know our company well and use our products and services:
Service
“OIT was a perfect fit for us because of the capability and technical reliability of the DocFinity product. The company stands behind their products and is highly responsive.” Chuck Zettler - Palm Beach Community College
"OIT is willing to listen to our business needs and to provide us with optimal business solutions." - the Western & Southern Financial Group Imaging Team
"Optical Image Technology provides great support. Their reps are extremely helpful and great to work with." Luis Torres - Penn State Milton S. Hershey Medical Center
“Customer service and attention to client needs has always been a priority with OIT. Over the years, I have seen a positive effort to maintain that.” Frank Santiago - Colgate-Palmolive Co.
"We can independently handle start-up projects, but we like to consult with Optical Image Technology because they have a wide range of experience, and we have learned that is very valuable." Anne Castro - BlueCross BlueShield of South Carolina
"Few companies have the caliber of support staff that Optical Image Technology has. They are friendly, intelligent, and easy to work with." Chris Harlow - Truck Parts & Equipment Company
"For more than ten years, the OIT staff has worked diligently to understand our institution's requirements and deliver the solutions we need. They are an important partner in our success." Shelley Butler - The Pennsylvania State University
“DocFinity is the only system I manage that has been easy to administer, and the staff is there whenever I need support.” – Customer from a state university using DocFinity in the human resources department
“It is refreshing to see a software company exceed its customers’ expectations.” Greg Cook - Michigan Millers Mutual Insurance Company
“OIT’s professional services group listened to us and got to understand our business needs. They created a new module—DocFinity QuickScan—that was based entirely on our specifications. Now, students can walk up to any counter, hand an ID to a staff member, and have it scanned and immediately returned. Information is automatically imported on site, significantly reducing the need for data entry. We have distributed scanning across all four campuses.” Chuck Zettler - Palm Beach Community College
"Customer service has been fabulous." Kim Smith - Vanderbilt University
“The product is great, but I value the people and the support they give the most. A good sense of humor must be mandatory, because they all have one!” – Customer from a Midwestern university
"The service has been great, they've come out or called and answered our problems right away." Mark Weaver - The Pennsylvania State University
"The true value of OIT is that when you purchase their products you get a partner who truly wants to see your company succeed and whose staff works with you to make sure that you do." Phil Nielsen - Kinecta Federal Credit Union
"Optical Image Technology is a local company with integrity and commitment to all their customers' needs." Ron Jackson - The Pennsylvania State University
"They were right on it, very helpful, pointing me in the right direction." Kim Smith - Vanderbilt University
"They're in tune with what we want to do, and we feel more like we're a business partner with them, rather than just a vendor-client relationship." Mark Weaver - The Pennsylvania State University
Benefits/Results
“Optical Image Technology’s experience and perspective in BPM gives us an advantage.” Steve Mullins - The Ohio State University
“The technologies we use are strong; with an integrated DocFinity solution, we have been able to provide better service, improved efficiency, and a reduction in consumables.” Greg Cook - Michigan Millers Mutual Insurance Company
“DocFinity gives users the ability to point to (and draw information from) multiple data repositories. This gives them greater flexibility and makes their processes more efficient.” Shelley Butler The Pennsylvania State University
"DocFinity allows us to hold our expenses down and enables us to compete in the marketplace." Art Meadows - Panhandle Farmers Mutual Insurance Company
“Our staff loves the new system. DocFinity made their lives easier. They adapted very quickly. We wanted something easy to use, and OIT delivered it. There was minimal training and overwhelming acceptance.” Chuck Zettler - Palm Beach Community College
"While we still do print out certain documents in certain situations, we aren’t using nearly as much paper or ink. That has been good for our bottom line and good for the environment." Mark Hofmann - Esurance
“It used to be that when patients or doctors would call with questions, we would either have to put them on hold, or take a message and call them back later with answers to their questions. Now we are able to access answers in seconds, without ever having to leave our desks.” Rubette Hebert - Bayou Pathology
"We needed a paperless process for a number of reasons. It gives us better management of service levels, less movement of paper, less opportunity for lost paper, improved quality, and improved timeliness. We use the system to direct the work to the people who need to get it, without physically moving paper all around." Anne Castro - BlueCross BlueShield of South Carolina
"DocFinity gave us immediate access to mission-critical data, improved customer service, and gave our customers an on-campus solution with strong off-campus support." Steve Mullins - The Ohio State University
"DocFinity has helped us to cut keystrokes. If we can cut keystrokes, we save money." Steve Berman - Anesthesia Business Consultants
“Can you imagine that this room full of file cabinets all fit on just these two cds?” Shelley Butler - The Pennsylvania State University
“DocFinity helps our environmental agency to save the environment by reducing use of paper.” DocFinity customer from a state department of natural resources and environmental control
"Optical Image Technology understands well that technology only has value when it solves business problems, and it has crafted its DocFinity line of offerings accordingly. Organizations seeking effective solutions thus would do well to stop here when exploring their options." Steve Weissman, Senior Analyst - Art Plus Technology
“DocFinity allows us to be more efficient and customer-focused. We are able to manage critical processes within Student Services by leveraging staff to meet the higher volumes during peak registration cycles and offer streamlined services for document intake for our students. Budget cuts have limited our staff resources; consequently we need to be more efficient with the staff resources that we have. With DocFinity, we can better serve our students because we can process information more quickly.” Chuck Zettler - Palm Beach Community College
"With the implementation of the DocFinity suite for each Esurance claims office, our department has been able to transition from a need-for-paper organization to a near paperless environment." Mark Hofmann - Esurance
"This technology has had a major impact on how we do our work!" Mark Weaver - The Pennsylvania State University
“Utilizing DocFinity, we have doubled our claims processing load without increasing staff.” Gary Smith - Michigan Millers Mutual Insurance Company
"I appreciate OIT because they have made it possible for me to maneuver through my office, since I no longer have to hurdle boxes of reports." Tracie Bogus - The Pennsylvania State University, University Police
"An average time for pulling a document was 20 - 30 minutes. Now, it's seconds. And, since it's all indexed, you pull up exactly what you want." Kim Smith - Vanderbilt University
"With the growing importance of having a thorough disaster recovery and business continuity plan, the implementation of DocFinity has assured Esurance that claims documents can be retrieved in a very short period of time should an office be involved in a disaster scenario." Mark Hofmann - Esurance
"DocFinity has made a positive change in the way we do business!" Mark Rudloff - The Pennsylvania State University
"I think right now, we've cut down the use of paper to about 50% of what it once was, and we are getting more and more documents electronically via PowerPoint, Excel, Word, which we now take those documents and put them in a file association, just like it was scanned in." Frank Santiago - Colgate-Palmolive Co.
“With DocFinity Imaging and Workflow, we streamlined our 30-day medical claim review process into 3 days!” Gary Smith - Michigan Millers Mutual Insurance Company
"A lot of the old documents that were record documents or archived documents, have been moved offsite, so retrieving those in a paper form took a very long time. Retrieving them through imaging is obviously shorter. It's a matter of seconds." Todd Cardamone - The Pennsylvania State University
"Where before you had to pay someone to scan, pay someone to do files, and pay someone to do labels. Because now things are scanned more efficiently, a lot of things come out electronically, I think my staff is able to do a lot more and provide a true information service." Frank Santiago - Colgate-Palmolive Co.
"It’s a must that we keep up with technology. The DocFinity imaging system has brought us to the position that we want to maintain in the insurance industry. We are extremely satisfied with DocFinity.” Art Meadows - Panhandle Farmers Mutual Insurance Company
Product
“Print to DocFinity has really worked out for us in our Claims department. It saves us time and printing costs; but most importantly, Print To DocFinity allows us to retain the color, clarity, and resolution of the original picture. I love the potential of this product.” Michael A. Yeager - Mutual Insurance Company of Lehigh County
“The ability to electronically file and quickly retrieve an electronic document has allowed us to be more efficient and to better serve our customers and vendors. It has helped us to do a better job internally because we are not fighting that paper battle all of the time.” Rubette Hebert - Bayou Pathology
“Print to DocFinity provides a simple way for any user to index a document instantly, and can be accessed through any application that has print capabilities. This is a great way to index emails, office documents, web pages, pdf's, or any existing or newly created document. It requires minimal training, and is a time saver for the end user.” Shelley Butler - The Pennsylvania State University Administrative Information Services
“Before we had the DocFinity Email Manager, we printed materials and scanned and indexed them into the imaging system. The DocFinity Version 9 Email Manager has enabled us to leverage real-time processing of email requests versus daily batches of printed emails, saving us time and money.” Greg Cook - Michigan Millers Mutual Insurance Company
"DocFinity Version 9 has helped us further streamline processes for our university with improvements in PowerIndexing and new functionality of Edit Enabler, DataSource Manager, and FileHandler." Stephen Mullins - The Ohio State University
"DocFinity Version 9 has helped our company obtain results that a couple of years ago we would have deemed impossible." Art Meadows - Panhandle Farmers Mutual Insurance Company
“DocFinity reporting tools are very useful from a management perspective. We know where the bottlenecks are and how the flow is progressing.” Chuck Zettler - Palm Beach Community College
"DocFinity Version 9 is supported by well-organized, professional, and thorough documentation that made our upgrade process easier." DocFinity customer from a large county government site
"With DocFinity Workflow, we’ll be able to move documents from department to department or person to person." Mark Hofmann - Esurance
"The DocFinity suite has extreme flexibility." Bruce Kline - The Pennsylvania State University
“DocFinity has more than paid for itself. There’s no doubt.” Steve Berman - Anesthesia Business Consultants
"I can't imagine how we ever got along without it!" Mark Weaver - The Pennsylvania State University
"DocFinity COLD products are rock solid. We have had some reports auto archiving for years now. They have been running "hands off" with no intervention on our part. It's a great system!" Steve Emrick, CDIA+ - BMI
“OIT brings our business solutions from the “dark ages” to the future.” – DocFinity customer in manufacturing
“DocFinity QuickScan has a scanning interface that is intuitive, requires minimal training, and is easy to use. The product is extremely reliable and stable.” Chuck Zettler - Palm Beach Community College
"DocFinity Workflow is another way of taking document management to the next level and providing better service in the process." Mark Hofmann - Esurance
"We've had people say that they stood on their desks and danced because they were so happy using the software." Mark Weaver - The Pennsylvania State University
“The DocFinity Suite allows us to process documents quickly and effectively while making searching and retrieval a breeze.” Karl Heugel - Michigan Millers Mutual Insurance Company
"What we value most about OIT is their commitment to meeting customer needs and providing products that add value." Carol McAllister - Unitrin Direct Insurance Company
"I can't say enough about how much our end users enjoy using the product." Mark Weaver - The Pennsylvania State University
"We can do anything we want to do, anything we can dream up, we can do." Diane Schaap - Truliant Federal Credit Union
"The COLD-ERM application has been a rock for us." Jason Howard - Broadcast Music, Inc. (BMI)
"Regardless of the type of file created or received, the Esurance Claims organization has been able to successfully store and quickly retrieve electronic documents in DocFinity's web repository." Mark Hofmann - Esurance
"Taking this away now isn't even an option!" Mark Weaver - The Pennsylvania State University
"More modern, point and click type system, it's just real intuitive. People get in and see it. And, our users - we took everyone through a half hour training course and everybody was like 'okay, we can use this'." John Butler - Wells' Dairy, Inc.
"First off, we do have certain managers throughout the marketing organization, both in North America and in corporate market research, and what they do, is they can actually access the system themselves through a front-end custom search feature that was implemented through our relationship with OIT. And they can actually search documents, find them, print them, email them to other people, and view them right on their screen." Frank Santiago - Colgate-Palmolive Co.
"I wish we could have done this even sooner!" Mark Weaver - The Pennsylvania State University
Scalability
"We needed the option of first using components in a limited way and then moving to a more enterprise-wide approach, at our own speed." Mark Hofmann - Esurance
"DocFinity software offers Penn State the technical flexibility to meet the diverse needs of multiple departments and campuses and the scalability to support our infrastructure as we grow." Shelley Butler - The Pennsylvania State University
"Our leveraging of the OIT solution and our image repository is just beginning. When the project spans the enterprise, there will be no paper-initiated workflows in our organization. When you eliminate passing the paper, you realize significant quality and cost improvement." Anne Castro - BlueCross BlueShield of South Carolina
"We've been able to take the State of Pennsylvania from one site to many, many sites, as a result of our close relationship with OIT and their willingness to help us expand upon a basically very small beginning to statewide systems." Perry Kurlander - CDMS
"DocFinity was chosen because of its flexibility and modularity. The ability to take certain pieces of a system and then add other modules or capabilities down the road, as growth or other factors indicated, was key." Mark Hofmann - Esurance
Integration/Implementation
“There is great variation in the ways in which different departments are using DocFinity, reflecting the diverse needs of the different departments.” Shelley Butler The Pennsylvania State University
"By moving to DocFinity, BlueCross BlueShield of South Carolina has been able to achieve greater flexibility, including the ability to effortlessly distribute work across geographically dispersed facilities." Dan Hoover - BlueCross BlueShield of South Carolina
"DocFinity has open architecture for easy integration." Diane Schaap - Truliant Federal Credit Union
“OIT’s professional services team really listened to our needs, and worked so well that we had no implementation problems. It was a smooth implementation.” Chuck Zettler - Palm Beach Community College
“Even though the DocFinity indexing system required some basic staff training, the efficiencies that we experienced were almost immediate. DocFinity equipped the staff with the tools they needed to provide better and faster service.” Rubette Hebert - Bayou Pathology
“The training courses opened up new possibilities, through increased knowledge, to greatly improve my productivity by leveraging the DocFinity Suite.” Greg Cook - Michigan Millers Mutual Insurance Company
“DocFinity has made our auditing process so much easier.” Steve Berman - Anesthesia Business Consultants
"The integration happened very quickly, we basically took it right out of the box." Mark Weaver - The Pennsylvania State University
"Prior to OIT, we were using microfilm, and as anyone who has ever used microfilm will tell you, the quality is not very good initially, and it goes downhill from there." Kim Smith - Vanderbilt University
"IntraVIEWERŪ has single-handedly turned up the pressure for me and my team to train new users who now want access." Frank Santiago - Colgate-Palmolive
"Since we've implemented this, previously retrieving records on an organization our size was very time consuming. Now, that time has been cut down by a good bit." Todd Cardamone - The Pennsylvania State University
"It's been a very easy transition, in fact, we're having difficulty scaling the number of users at a time, everybody wants on at once." Kim Smith - Vanderbilt University
“OIT gave us a business solution; not just a product.” Chuck Zettler - Palm Beach Community College
User Conference
“Thanks again to the OIT staff for putting on a great user conference. You set the bar so high every year for yourselves, yet you manage to clear it with room to spare!!” Luis Torres - Hershey Medical Center
“The 2007 DocFinity User Conference was the best one yet. It was better than all other software conferences from other vendors that I have attended. I got real value from the sessions, and learned a lot. The opportunities to learn, ask questions and network were abundant and extremely valuable. I especially liked the length of the longer workshops.” Robert Shaffer - Fairchild Controls Corporation
"I've attended all of the user conferences, and this one was the best one yet!" Mark Weaver - The Pennsylvania State University, Budget Office
For additional information regarding the DocFinity Document Management Solution, please contact us.
