home > solutions > industry solutions > more industries > utility

Improving Utility Operations with ECM

Facing an ongoing climate of deregulation and consolidation, utility companies are seeking better ways to access, share, and maintain crucial corporate information—often with fewer resources. Operating efficiency is necessary to decrease liability, maximize capacity, minimize operating costs, and boost productivity. To better serve customers and vendors, utilities are taking steps to manage documents and content in order to:

• Minimize plant downtime by optimizing information management.
• Gain more capacity by improving efficiency.
• Bring new products/services to the market.
• Comply with regulatory mandates through improved privacy and transparency measures.
• Attract and retain satisfied, loyal customers with improved service and turnaround.
• Manage utility records with improved access, distribution, and processing capabilities.
• Manage document lifecycles with the ability to automate archiving and retention/disposition schedules.
• Streamline business processes.

DocFinity makes invoices and other records available for viewing and modification with just a few clicks of a mouse. Incoming emails and faxes can be captured and automatically fed into electronic workflows. Claims representatives can upload, edit, and view documents and files from the field. You can even integrate your existing CRM application to your document repository, which allows you to connect incoming documents with information stored in your existing legacy system. Contact us to learn how you can improve services while making your operations more efficient and productive.