Idaho Division of Vocational Rehab Increases Efficiency through Automation Client Services, human resources, finance

Chartered to assist Idaho residents with disabilities, IDVR is a state-federally funded agency whose goal is to assist people with disabilities as they prepare to secure, retain, or regain employment. Since IDVR reports to national and state authorities, thorough case documentation ensures the right services are provided and the division is reimbursed. Before automation, IDVR’s documentation was widely dispersed. Service providers were scattered across 34 sites, including schools, prisons, and other facilities, making file access inefficient. Ensuring pages weren’t lost, waylaid, or misfiled was challenging.

IDVR needed to integrate Alliance Enterprise Software’s AWARE patient tracking system with electronic document management software to ensure accessibility and security of case information so files could be digitally identified, gathered, and packaged for secure viewing and processing. After seeing Optical Image Technology’s browser-based DocFinity software at a similar agency and studying the ROI, IDVR decided to implement DocFinity. Now, authorized workers can complete participant files, request services, and manage cases directly from their desktops, wherever they are.

The Challenge

• Enable instant and remote access to patient case documentation
• Shorten turnaround time between requests and fulfillment of services
• Comply with regulations and provide clear audit trails of patient record access

The Results

• Only authorized persons can view sensitive files
• Compliance is regulated consistently through software configuration
• Case information is available at the click of a mouse, enabling informed decision making
• More time can be allocated to helping participants rather than on the paper shuffle

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Highlights

• Integration: Alliance Enterprise Software’s AWARE Patient Tracking System
• Departments: Client Services, Human Resources, Finance
• Areas of Interest: Document Imaging, Remote Access

For more information or to schedule a demonstration, please Contact DocFinity now.