Woodrow Wilson Rehabilitation Center Goes Digital with DocFinity Client Services, Human Resources

WWRC is part of the State of Virginia’s Department of Rehabilitation Services (DRS). One of two comprehensive rehabilitation facilities in the United States, the center provides therapeutic treatment and vocational training for individuals with physical, mental, and emotional challenges. Over the past six decades, serving clients promptly with appropriate services had become increasingly difficult as the number of program participants and the stockpile of associated documentation grew. Timely access to records, referrals, doctor recommendations, test results, medication records, and other paperwork was critical to ensure appropriate client services, and the inevitable challenge of managing scattered paper-based information was frustrating for everyone.

In order to make their case information accessible to employees ― many with disabilities ― WWRC needed a browser-based document management solution that would integrate with the Alliance Enterprise Software AWARE patient tracking system that was already in place. The goal was to make all documentation digitally identifiable so participant portfolios could be gathered and packaged for instant, secure viewing and quicker processing.

The Challenge

• Centralize access to files scattered across multiple locations
• Enable timely access to records to ensure appropriate client services
• Put an end to inadvertently misfiled, lost, or waylaid documents
• Find a better way to track, manage, and document compliance with regulations

The Results

• Dramatically reduced storage, mailing, and fax costs
• Helped staff to be more productive
• Enabled workers to provide better service to program participants
• Made compliance and auditing requirements easier to manage
• Positioned WWRC to manage its growing documentation and clients cost-effectively

Read the Complete Case Study

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Highlights

• Integration: Alliance Enterprise Software AWARE patient tracking system
• Departments: Client Services, Human Resources
• Areas of Interest: Instant Document Access, Remote Access, Compliance

For more information or to schedule a demonstration, please Contact DocFinity now.