Using ECM to Improve COLD-ERM (Computer Output to Laser Disk – Enterprise Report Management)

Monitor nearly any print spooler to automatically capture, index, and archive print streams

COLD-ERM screenshot

Technology has progressed to the point where, for many of your customers, paper mailings of bills, reports, and statements are—more often than not—a nuisance. Most people would rather access and manage their accounts online. DocFinity COLD-ERM simplifies access and management of electronic reports, providing secure electronic access to computer-generated reports such as bank statements, accounting reports, insurance policies, invoices, etc. for both your customers and your staff.

“DocFinity COLD products are rock solid. We have had some reports auto archiving for years now. They have been running "hands off" with no intervention on our part. It's a great system!”
~ Steve Emrick, CDIA+, BMI

DocFinity COLD-ERM monitors your mainframe, network servers, UNIX servers, and virtually any type of print spooler for print streams. It captures print streams for easy storage and retrieval of computer-generated reports. DocFinity COLD-ERM:

Captures print streams in ASCII and EBCDIC for simple line reports, as well as more advanced print streams like IBM AFP, Xerox Metacode/DJDE, Postscript/PDF, and PCL for more detailed and formatted statements, bills, and invoices.
Offers Web-based report distribution, which simplifies access and management for both your staff and your customers.
Serves as a Windows-based Bill and Invoice Presentment and Settlement (BIPS) program that allows you to archive, index, store, manage and retrieve computer output on the memory device of your choice—optical disk, CD-ROM, DVD, etc.
Allows customers to access bills, invoices, etc. on the Internet, which reduces call center volumes and increases customer satisfaction.
Helps organizations realize substantial savings by eliminating unnecessary printing and replacing microfiche. Storage and mailing costs are also reduced significantly.

Remote users can quickly retrieve computer-generated reports to locate and view the information they require. Once accessed, they can fax, print and add annotations to existing files. Users can share information simultaneously and even use email to attach and send a report right from within the DocFinity COLD-ERM program.

Contact us to learn how COLD-ERM can enhance your business processes, improve services for your customers, and provide substantial savings. Click here to learn how it works.