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Business Process Analysis

Understanding the unique needs of software users is a critical part of a project’s preparation. Whether the challenge lies within human resources, claims or underwriting, loan processing, patient admissions, contract management, accounting, or other areas, OIT staff digs in to understand everyday business needs from a user perspective.  Is the business challenged by a lack of efficiency, lost documents, or timely access to information?  A clear understanding of the objectives and an analysis of existing routine processes are vital for a digital workflow automation project to succeed.

When analyzing a process, we take each detail into account:

• What steps are involved in this process, and who is responsible for each?


• When is another party required to take action?


• How much time should be allowed for each step?


• Should work be allocated based on date of receipt, level of urgency, or by specific deadlines?


• Should it be reallocated if a step requires more than the standard period of time?  Should it be redirected to a specific person or allocated based on workload?


• Which steps require approvals or signatures?


• What are the standard exceptions to each step?  How should they be handled, and by whom?


• Do emails, letters, or other communications need to be generated automatically as a direct result of certain decisions that are made in the process?  If so, by whom?

A thorough, candid, and clear evaluation of needs is a major step toward success. If you’re feeling overwhelmed with details, we can help. Contact professional services at Optical Image Technology to learn more about how we can help you assess your needs and guide you down the path to success.