Support | DocFinity - Optical Image Technology

Support

The Best Product, The Best Support

I receive impeccable one-on-one support. We have had the same DocFinity support representative throughout our seven years as customers, and every single issue has been handled as a priority. I have never been made to feel that that my support rep is anything but glad to help. He provides outstanding service, and is a pleasure to work with. — Christy Carrigg, Nursing Informatics Program Coordinator, Vanderbilt School of Nursing

The type of support you receive is as important as the software you buy. DocFinity has been providing award-winning support for DocFinity for more than 25 years. We partner with our clients to find the best ways to meet their needs and to provide each of them with the individual attention they deserve. That’s why we consistently retain more than 98% of our clients year after year. And we typically earn 97- 98-percent client-satisfaction rates in an anonymous, third-party survey conducted annually.

We never stop enhancing DocFinity with the features and functionality from which our clients benefit. We keep our clients in the loop about the items in development and make it easy for them to request features, report issues, and get help immediately anytime. As a client, you have access to full documentation for the entire DocFinity Suite, including implementation instructions, as well as best practices from fellow DocFinity users in the Customer Alliance Board (CAB) section.

Client Resources

Please contact technical support at 814.238.0006 or email support@docfinity.com for a user ID and password, which are required to report issues and access the Documentation.

Tech Alert Newsletter

We inform our customers of new product releases, patches and updated releases, new trouble-shooting techniques, and general information through our Tech Alert Newsletter. The target audience is the system administrators who update and maintain DocFinity. If you’re a client and would like to sign up for these periodic notifications, please email info@docfinity.com.