When you’re working with a customer, you need timely access to information so you can quickly resolve issues, manage claims, and fulfill service requests. But a fast response time isn’t enough. You also need a 360-degree view into each case—from client information and history to request status—so you can drive better decision making and deliver the best possible service.
With DocFinity, you can provide case workers with anytime, anywhere access to the files needed to do the job right. Whether you’re working to solve an IT help ticket, insurance claim, customer service issue, social service request, or legal case, DocFinity can help you:
“The ultimate goal is faster, cheaper, and better service. Docfinity helps us achieve all aspects of this goal and gain a competitive edge.”
-Jerel titus, former underwriting manager, kemper direct
If you love to find new ways to improve efficiency, increase customer retention, and lower the price per policy, we thought you’d like to know that making these changes is easier than you thought. Take our customer Andrew Gamet from Michigan Millers Insurance Company (MMIC) for example, who was recently recognized with the IASA 2017 Technology Innovation Award for his unique use of DocFinity eForms to fill a gap in technology and improve correspondence with customers.
He created a single electronic form to: