support & Services

The type of support you receive is as important as the software you buy. DocFinity has been providing award-winning support for more than 25 years. We partner with you to find the best ways to meet your needs—so we can deliver the individual attention you deserve. That’s why we consistently retain more than 98% of our clients year after year. And we typically earn 97-98% client-satisfaction rates in an anonymous, third-party survey conducted annually.

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"I receive impeccable one-on-one support. We have had the same DocFinity support representative throughout our seven years as customers, and every single issue has been handled as a priority. I have never been made to feel that that my support rep is anything but glad to help. He provides outstanding service, and is a pleasure to work with."

 

— Christy Carrigg, Nursing Informatics Program Coordinator,

Vanderbilt School of Nursing

 

The more you know

We never stop enhancing DocFinity with features and functionality that benefit you. We keep our clients in the loop about the items in development and make it easy for you to request features, report issues, and get help immediately anytime. As a client, you have access to full documentation for the entire DocFinity Suite, including implementation instructions and best practices from fellow DocFinity users in the Customer Alliance Board (CAB) section.

CHOOSE an area to explore.

Contact Us.  We'll show you more.

 

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100 Oakwood Avenue

Suite 700

State College, PA 16803

 

Ph: 814.238.0038

Toll Free: 800.678.3241

ECM, BPM/Workflow, Records Management & Capture

How can docfinity services help you?

Count on the DocFinity Support & Service Team to provide expert help when you need it.

ECM solutions

DocFinity logo

100 Oakwood Avenue

Suite 700

State College, PA 16803

Ph: 814.238.0038

Toll Free: 800.678.3241