When you buy DocFinity’s award-winning solutions, you get live personal support with a dedicated representative. You'll get the attention you deserve and a partner you can trust. We also offer online knowledgebase articles, tech alerts, and other helpful information designed to help you get the most out of DocFinity. Plus you'll be part of a supportive community that is ready to offer guidance and share insights at our user conferences and through our Customer Alliance Board.
Visit DocFinity’s Knowledge Base for documentation on all DocFinity versions.
Report an issue for DocFinity v10 or v11.
To report a version 9 issue, you need to reach out to your support rep directly or email firstname.lastname@example.org.
Please contact technical support at 814.238.0006 or email email@example.com for a user ID and password, which are required to report issues and access the Knowledge Base Documentation.
We inform our customers of new product releases, patches and updated releases, new trouble-shooting techniques, and general information through our Tech Alert & Customer Newsletter emails. The target audience is the system administrators who update and maintain DocFinity. If you’re a client and would like to sign up for these periodic notifications, please email firstname.lastname@example.org.
CAB was created to foster collaboration and networking among OIT customers. The primary objective of CAB is for customers to share their ECM knowledge and expertise. The direct sharing of customer-to-customer experiences and usage of the DocFinity product allows customers to learn from each other as well as promote functional and operational efficiencies. CAB members share both their positive and negative experiences with OIT management to assist with the architecture, features, and direction of the DocFinity product.
Are you a customer interested in becoming a CAB member? Contact email@example.com.